Delivery and returns information

At JoPhil Ophthalmics, we are committed to ensuring a smooth shopping experience from order to delivery. Below, you will find detailed information about our delivery options and return policy, designed to provide clarity and peace of mind.

Frequently asked questions

We've compiled answers to the most common questions about delivery and returns to help you quickly find the information you need. Our goal is to make your experience with JoPhil Ophthalmics as transparent and convenient as possible.

When can I expect my order to arrive, and to which parts of Nigeria do you deliver?

Our delivery times vary depending on your location and chosen delivery method:

  • Standard delivery within Onitsha: 1 to 3 working days
  • Nationwide standard delivery (Nigeria): 3 to 7 working days
  • Express delivery (Nigeria): 2 to 3 working days
  • International standard delivery within West Africa: 10 to 14 working days
  • International express delivery within West Africa: 5 to 7 working days
  • For international delivery outside West Africa, please contact sales@jophilophthalmics.com for more information.

What should I do if I need to return a product, and under what conditions can items be returned?

If you wish to return your delivered product, please contact us within 48 hours of receiving your order. We generally accept returns for goods with factory faults. If you received the wrong product, it will be exchanged for the correct item. Please ensure the quality seal has not been opened, unless it was necessary to identify the delivered product.

What is the process if I receive a damaged item or the wrong product?

Please inform us within 48 hours of receiving the product if it is damaged or wrong. We will guide you through the next steps to resolve the issue promptly.

What types of products does JoPhil Ophthalmics offer?
JoPhil Ophthalmics is your one-stop shop for eyecare products, optical equipment, and accessories.

How can I contact customer service?

You can reach our customer service team by emailing [sales@jophilophthalmics.com] or call the number [+2349114175271].

Do you have a physical store?

Yes, JoPhil Ophthalmics operates both an online webshop and a physical store for order pick-ups and direct purchases. Contact us if you want to pick up from our office

Your satisfaction, our priority

At JoPhil Ophthalmics, we are dedicated to providing excellent service and high-quality eyecare products. Our delivery and returns policies are designed to be fair and transparent, ensuring a positive experience with every purchase. Shop with confidence, knowing we're here to support you every step of the way.